|Date Posted||February 2, 2018|
* Network Experience is necessary because they are diagnosing issues with the server communication, VPNs, - TCP/IP, DNS, App gateway, o Load Balancing is a plus o Diagnosing VM server and Azure to local host server.
* Hyper-V experience is very important. All Azure VMs are done by Hyper-V. o Understand how to create a VM through Hyper-V
* O365 administration experience is necessary o Administration of the tenant itself. Going in to the admin portal and being able to navigate different tools. o Azure experience is a definite plus
Years of experience required: 3+ years prior product/customer support experience
Knowledge and Skills: You approach things with a growth mindset - genuine desire and motivation to learn and develop yourself. You embrace challenges, and persist in face of setbacks. You consider failure an opportunity to learn, so whatever happens you win. You love customers, and are obsessed with them - a genuine desire to help under challenging circumstances. Strong communication skills, ability to work on a team environment, problem-solving skills and capacity to deal with ambiguity. Excellent self-assessment to identify when other resources are needed; ability engage and collaborate effectively with others to resolve complex problems. Handle high pressure situations well - maintain calm and composure on stressful situations is a must. Technical Requirements: Technical experience and knowledge working in Azure technical support or equivalent technology. Technical skills in at least one area: * Microsoft Azure * Windows System Administration/Virtualization * Windows scripting or PowerShell * Familiarity with Active Directory, Security, OS Internals concepts * Understanding of Virtualization concepts and virtual system administration * Familiarity with system management tools such as SCOM * Experience with Hyper-V configuration and administration * Networking * Familiarity with networking concepts including VIPs, NAT, DNS * Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.) * Familiarity with routing and routing protocols such as BGP or OSPF. * Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred * Understanding of the OSI model and related concepts * Linux OSS (Preferred but not required) * Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.) * Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, etc.) * Experience administering Linux (boot process, file systems, network device and protocol configuration) * LAMP (Linux, Apache, MySQL, PhP or Python) * Chef/Puppet, Docker/Container * Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP
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