|Date Posted||May 12, 2018|
We have a fantastic opportunity for an experienced IT Systems Administrator / IT Infrastructure Engineer skilled in Microsoft technologies including Windows, Active Directory, Virtualisation (VMWare) and Office365.
The successful candidate will be joining a dynamic and friendly infrastructure team based in Bury St Edmunds, responsible for administering the corporate infrastructure within Greene King, working on a range of interesting IT projects and providing 3rd line BAU support
We are looking for a good technical all-rounder with great communication skills, offering expertise in a range of technologies, including Virtualisation / VMWare vSphere, SCCM, MS Exchange (Office 365/Azure would be a bonus).
We need a quick learner and a real team player who is happy to be proactive on project work. In return you will get to work on a range of exciting infrastructure projects including designing various solutions.
Duties & Accountabilities:
Act as an escalation point for the service desk, responding to calls and tickets from customers, clearly identify issues, troubleshooting through to resolution.
Working closely with the project team to help deliver IT Infrastructure related projects.
Monitor systems and identify performance issues proactively
Work within strict SLA timeframes and manage escalation of incidents within defined timelines
Identify problem trends and implement changes as required
Identify, design and plan to ensure continued service availability and ensure all changes are carried out in a controlled and tested manor
Work with other functions within the business to help identify issues and requirements with a view to continued service improvement
Provide technical advice and recommendations for tickets assigned to 1st & 2nd line engineers, transferring knowledge to junior colleagues
Ensure work is completed in line with KPI targets and personal objectives.
A strong background in Windows Server (2008, 2012, 2016) and Windows Server infrastructure including Active Directory, DFS, DNS, DHCP.
Experience required in Disaster Recovery Solutions.
Experience in administering and managing backups, particularly VEEAM and Commvault.
A strong background in Virtualised environments, in particular VMware.
A strong background in working with MS Exchange 2007/2010/2013/ Office 365.
Network Security Solutions/Support experience
Working knowledge and administration of AD, Group policy, Exchange, scripting and remote tools
Understanding/knowledge of Microsoft Azure and Cloud Technologies
A strong background in centralised storage environments (NetApp)
We will be considering applications as they apply, so please do not delay in submitting your application
Location: Bury St Edmunds, UK