Cloud Operations Manager / Cloud Operations Engineer

at Hayne Solutions
Location Stratford-upon-Avon
Date Posted May 29, 2021
Category All
Job Type Full-Time

Description

Job Title: Cloud Operations Manager

Location: Stratford upon Avon

Salary: £40 - 50k Depending on level of experience

Job Type: Permanent, Full Time

HAYNE are a Microsoft Gold Partner and a Microsoft Cloud Solutions Provider with a high growth ambition and success in both Managed Services and Project Consulting.

The role:

Seeking a personable and talented professional to join our progressive HAYNE Cloud team, helping to manage day-to-day cloud operations and implementations within a small team, ensuring a professional and consistent approach to the service management of customer solutions.

As the successful Cloud Operations Engineer / Cloud Operations Manager you will have had an extensive career in I.T across one or more disciplines, ideally technical support, server/network administration and have in-depth experience in the following areas:

Key Responsibilities and Accountabilities:

  • Managing the cloud operations team
  • Ensuring operational checks are performed and issues are remediated/escalated
  • Ensuring the security, stability and availability of customer cloud solutions; this includes performance and capacity planning
  • Assist with upgrading, installing, and configuring monitoring solutions for Azure IaaS Windows and Linux servers
  • Providing technical escalation support to the Helpdesk team
  • Identifying and implementing automation or processes/service requests/self-service/problem resolution to drive efficiencies and reduce support issues
  • Working with the operations team to continually implement and refine cloud operations, management and deployment processes
  • Providing Azure, M365 and Exchange administration to the business
  • Create/maintain documentation to detail automated processes, solution diagrams, support processes, change management and other related documentation
  • Proactively monitor infrastructures, systems, networks and business processes
  • Providing support/governance for customer cloud solutions, ensuring appropriate documentation, processes and knowledge are in place and shared with the support team
  • Supporting major incident reviews and taking ownership of problem management recommendations to drive continual service improvement
  • Some on-call/shift work to support the cloud operations team
  • Mentoring the Cloud operations and support teams to ensure knowledge growth
  • Other duties and responsibilities as required

The Candidate

As the successful Cloud Operations Engineer / Cloud Operations Manager you will have had an extensive career in I.T across one or more disciplines, ideally technical support, server/network administration and have in-depth experience in the following areas:

  • IT infrastructure management or server administration
  • Azure implementation and administration
  • Implementation and administration of Active Directory/AAD/AADDS/DNS/GPO
  • Microsoft 365 administration & security
  • Networking skills (WAN, VPN, DNS etc)
  • Disaster recovery & backup operations
  • ITIL and service management
  • Relevant Microsoft Certifications: M365 Fundamentals MS-900, MS-100, Azure Fundamentals AZ-900, Azure Administration (AZ-103/533)
  • Cyber security, Information Security or ISO 27001 experience (ideal but not essential)
  • PRTG monitoring (not essential)
  • Technical Team/Service management experience

Benefits:

27 Days Holiday, healthcare and others.

Please note:

Please click the APPLY button and to submit your CV and Cover Letter.

Candidates with experience or relevant job titles of; Cloud Operations Managers, Cloud Operations Engineer, Cloud Engineer, Cloud Systems Engineer, Cloud Infrastructure Engineer.

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