|Date Posted||September 7, 2019|
Role: Interim End - User Computing Support Analyst
Location: Southend-on-Sea, SS1 2JY
Work pattern: Fulltime - 37 hours, Mon-Fri - with some flexibility
Start date: ASAP
Contract: 6 month temp contract
Salary - £350ltd per day
I'm currently looking for a End User Computing Support Analyst to join a large housing association. The End User Computing support analyst role delivers End User Computing (EUC) support across all company locations. The ICT team are responsible for providing technical support (1st to 3rd line) for all end user services, working in an enterprise environment, underpinned by the ITIL framework, adhering to best practices.
The EUCSA role will provide primary customer support for our end user community both in the office and at remote locations. This includes developing and maintaining End User Computing environments such as desktops, laptops, operating systems, core software and browsers, mobiles, digital devices and printers. The main areas of support include; software and hardware; systems and applications software; server and client operating systems; data and voice communications; networking and ICT security. This role will work in Business-as-Usual support and Project support capacity.
You will be required to drive several company locations within Essex (millege will be paid) and you will need to have a full driver's license, access to your own vehicle and business insurance.
1.Respond to incidents and service requests in a timely manner, in accordance with SLA's. Ensure that all requests from users are handled promptly and effectively and that issues and request are owned to completion. Provide support to our business, through all available channels
2.To provide on-going support for all end user services, including desktops, laptops, MACs, printers and associated servers.
3.Set up and installation of new servers, workstations, mobile devices, including software and hardware installation, management and upgrades. This will invo
4.Maintain a proactive approach to operational and service issues with a focus on prevention rather than just fix.
5.Liaise with third party companies who are contracted to provide services to business.
6.Respond and act upon system alerts.
7.Create, review and publication of documentation (technical documentation, knowledge articles, how-to guides etc).
8.Management and maintenance of the IT Service Management platform
9.Maintain or improve levels of service and report regularly on the service levels agreements.
•Microsoft Server Operating Systems (2008, 2012, 2016, 2019)
•Microsoft Desktop Operating Systems (Windows 7, 8/8.1, 10)
•Microsoft Office 365 (and 2016, 2019)
•Cloud technologies such as Azure
•Citrix and VMWare
•Networking concepts - wired, wireless, TCP/IP, DNS, DHCP
•Mobile technologies (Android, IOS and Windows) and IoT exposure
•Routing, Switching LAN/WAN administration and monitoring
•Telephony Systems (IP, Cloud based solutions)
•AD administration including Azure AD
•SQL experience (systems administrator functions including performance monitoring and backup maintenance)
•Experience working in an IT service delivery environment, responding to reported incidents/requests
•Previous experience in an IT customer facing support role
•Significant experience in providing support with Microsoft technologies (Server, Desktop and Office)
•Must have worked in 1st 2nd and 3rd line support and have an ability to multi-task and work in a demanding environment.
•GCSE English / Maths at Level C or above (or equivalent)
•A relevant IT qualification or equivalent through experience
If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Amber at Service Care Solutions on 01772 208 966 or send an E-Mail to [Click Here to Email Your Resumé]