IT Support Engineer

at Nigel Frank International
Location Glasgow
Date Posted June 5, 2021
Category All
Job Type Full-Time


Job Description

This is an exciting opportunity to join our operational support team and build a career within a growing business. The role is for an IT Support Engineer to assist with contracted client technical issues either remotely or on site as required.

Role & Responsibilities

  • Provide 1st/2nd line support as appropriate for mission critical business systems.
  • Respond to client support calls whether logged via service desk, email or phone.
  • Carry out daily checks and monitoring of both client and internal systems
  • Investigate any issues and respond to clients within agreed SLA's.
  • Monitor system and application performance and recommend and implement any performance improvement enhancements.
  • Maintain technical documentation for Support staff and knowledge base
  • Log support calls in Service Desk and maintain knowledge management database
  • Provide input into production of monthly management and service reports.

Skills & Qualifications

  • Microsoft 365 Modern Workplace - Office 365, Azure AD & Intune
  • Windows Desktop 7/8/10 - Deployment & Support
  • Microsoft Windows Servers 2008/2012/2016/2019 - Active Directory
  • Excellent knowledge of MS Office applications - Excel, Word and Outlook etc.
  • Virtualisation technologies (Hyper-V)
  • Networking TCP/IP LAN / WAN, DHCP, DNS, VPN,
  • Understanding of Switches, Routers, Firewalls
  • Backup & DR (Veeam, Azure)
  • Cyber Security - Antivirus & security / patch management experience
  • SSL Certificate Management
  • Remote Management Tools
  • Infrastructure and network monitoring
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