IT Manager Role and Responsibilities

Key Responsibilities

• Overall management of SAP Business One ERP system and service delivery, including scoping and delivering platform improvements.
• Responsible for technical management of Channel Advisor, PeopleVox WMS, carrier management software and all associated integrations.
• Development and management of existing and new e-commerce marketplace integrations
• Improve current marketplace integrations by enhancing business processes and master data quality.
• Scope and deliver new reports and business intelligence tools for the business, ensuring accuracy of data.
• Working with 3rd party vendors where required to delivery upgrades, system maintenance, and other improvement projects.
• Management on premise and public cloud network estate
• Management of the IT team workload and priorities

Technical Requirements

• Required Skills
• Excellent knowledge of MS SQL Server, SAP Busines One (9.3) and Boyum Usability Package.
• Advanced T-SQL
• Knowledge of Power BI or another business intelligence platform
• Management of virtualised Windows Server environments, including basic security and networking
• Experience developing software using an Object Orientated language
• Ability to develop software using third party APIs and webservices
• Desirable Skills
  • Experience developing applications in C# would be an advantage
  • SQL Server Integration Service - creation and maintenance of integration packages
  • Experience of the Microsoft Azure stack, or another cloud platform, ideally including Azure Function and Logic Apps
  • Microsoft Power Apps

Experience Required

• Ideally you will have previous experience working within an e-commerce or retail business, and be able to demonstrate a general awareness of order management, warehouse management and product data management best practices.
• You should have experience managing an IT function within a SME, including management of core business applications such as ERP
• You have experience of migrating and managing core IT services using public and private cloud services.

Detailed IT Service Management responsibilities

• Schedule and run regular checks on network and data security.
• Ensure Backups are in place, running and are restorable.
• Ensure security of data, network access and backup systems.
• Own the QCS IT Disaster Recovery Plan and provide the technology to support it.
• Ensure all IT Procurement is cost effective and timely.
• Manage, track and maintain the organisation's IT Assets
• Manage relationships with vendors.
• Develop and implement IT policies and best practice guides for the organisation.
• Design training programs and workshops for staff (including Security training).
• Schedule and conduct regular system and user audits.
• Ensure all Desktop, Infrastructure and Application Setup and Support issues are responded to and resolved in a timely fashion.
• Schedule, run and share regular operation system reports with senior members of the team.
• Oversee and determine timeframes for major IT projects including system updates, upgrades, migrations, and outages.
• Manage and report on the allocation of the IT budget.
• Lead and manage team member and identify training needs.

Detailed Reporting & data analysis responsibilities

• Create, modify and generate required reports using SAP B1 (Query manager, Crystal) and Power BI.
• Create data dashboards and visualisations using Power BI and other tools
• Gather new reporting requirements. Create and design best-practice data solutions that support business reporting tasks
• Create and maintain SQL objects such as views, stored procedures, functions, common table expressions and SQL Agent jobs
• Maintain documentation for the different reporting processes in place
• Liaise with business managers and develop ways to improve how teams currently operate with regard to data management
• Support existing datasets and reports and contribute as required to the analysis, specification and development of reports and datasets to meet the needs of the business
• Query databases and produce information for end users in response to ad hoc helpdesk requests
• Optimize SQL server queries to efficiently and quickly retrieve data

Detailed SAP B1 and integrated application requirements

• Provide end user support, ensuring follow-up, resolution and closure of issues.
• Provide support to maintain the accuracy of SAP transactions, Master Data, and Inventory.
• Provide training to users where required.
• Recommend process or system changes to enhance system and operational efficiency.
• Develop B1 Usability customisations and manage existing customisations as required by the business