SAP Business one IT Manager

at Washington Frank
Location Manchester
Date Posted February 9, 2021
Category All
Job Type Full-Time

Description

IT Manager Role and Responsibilities

Key Responsibilities

  • Overall management of SAP Business One ERP system and service delivery, including scoping and delivering platform improvements.
  • Responsible for technical management of Channel Advisor, PeopleVox WMS, carrier management software and all associated integrations.
  • Development and management of existing and new e-commerce marketplace integrations
  • Improve current marketplace integrations by enhancing business processes and master data quality.
  • Scope and deliver new reports and business intelligence tools for the business, ensuring accuracy of data.
  • Working with 3rd party vendors where required to delivery upgrades, system maintenance, and other improvement projects.
  • Management on premise and public cloud network estate
  • Management of the IT team workload and priorities

Technical Requirements

  • Required Skills
  • Excellent knowledge of MS SQL Server, SAP Busines One (9.3) and Boyum Usability Package.
  • Advanced T-SQL
  • Knowledge of Power BI or another business intelligence platform
  • Management of virtualised Windows Server environments, including basic security and networking
  • Experience developing software using an Object Orientated language
  • Ability to develop software using third party APIs and webservices
  • Desirable Skills
    • Experience developing applications in C# would be an advantage
    • SQL Server Integration Service - creation and maintenance of integration packages
    • Experience of the Microsoft Azure stack, or another cloud platform, ideally including Azure Function and Logic Apps
    • Microsoft Power Apps

Experience Required

  • Ideally you will have previous experience working within an e-commerce or retail business, and be able to demonstrate a general awareness of order management, warehouse management and product data management best practices.
  • You should have experience managing an IT function within a SME, including management of core business applications such as ERP
  • You have experience of migrating and managing core IT services using public and private cloud services.

Detailed IT Service Management responsibilities

    • Schedule and run regular checks on network and data security.
    • Ensure Backups are in place, running and are restorable.
    • Ensure security of data, network access and backup systems.
    • Own the QCS IT Disaster Recovery Plan and provide the technology to support it.
    • Ensure all IT Procurement is cost effective and timely.
    • Manage, track and maintain the organisation's IT Assets
    • Manage relationships with vendors.
    • Develop and implement IT policies and best practice guides for the organisation.
    • Design training programs and workshops for staff (including Security training).
    • Schedule and conduct regular system and user audits.
    • Ensure all Desktop, Infrastructure and Application Setup and Support issues are responded to and resolved in a timely fashion.
    • Schedule, run and share regular operation system reports with senior members of the team.
    • Oversee and determine timeframes for major IT projects including system updates, upgrades, migrations, and outages.
    • Manage and report on the allocation of the IT budget.
    • Lead and manage team member and identify training needs.

Detailed Reporting & data analysis responsibilities

  • Create, modify and generate required reports using SAP B1 (Query manager, Crystal) and Power BI.
  • Create data dashboards and visualisations using Power BI and other tools
  • Gather new reporting requirements. Create and design best-practice data solutions that support business reporting tasks
  • Create and maintain SQL objects such as views, stored procedures, functions, common table expressions and SQL Agent jobs
  • Maintain documentation for the different reporting processes in place
  • Liaise with business managers and develop ways to improve how teams currently operate with regard to data management
  • Support existing datasets and reports and contribute as required to the analysis, specification and development of reports and datasets to meet the needs of the business
  • Query databases and produce information for end users in response to ad hoc helpdesk requests
  • Optimize SQL server queries to efficiently and quickly retrieve data

Detailed SAP B1 and integrated application requirements

  • Provide end user support, ensuring follow-up, resolution and closure of issues.
  • Provide support to maintain the accuracy of SAP transactions, Master Data, and Inventory.
  • Provide training to users where required.
  • Recommend process or system changes to enhance system and operational efficiency.
  • Develop B1 Usability customisations and manage existing customisations as required by the business
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