|Location||London, United Kingdom|
|Date Posted||January 10, 2020|
Complete initial diagnosis of all incidents and either resolve to the customers satisfaction using documented procedures and processes or escalate to 3rd line. You'll be responsible for day to day support issues my clients customers face. Cover 1st/2nd line level on calls and tickets that come through, resolving tickets within SLA agreements. You will be focused around providing 1/2 line remote...