|Date Posted||November 7, 2020|
An established 30 year old yet growing $150M+ technology company, with over 200 employees in multiple states, based in Houston, is seeking a Tier lll Support Engineer in Network Operations Center
(NOC) in Houston, TX. The Tier 3 level resource with specialized knowledge and experience in Microsoft Technologies, Azure, Office 365, Messaging Technologies, Virtualization and Core Infrastructure services.
This position will work closely with Engineers and the Infrastructure Team to maintain, update, and introduce new functionality to the existing environment.
This person will also assist in supporting the Windows Server environment and other server / storage infrastructure projects will be assigned as needed.
Ability to support, design, deploy, and manage on premise Exchange 2013 and newer
Ability to migrate on premise Exchange environments to Office 365
Ability to support and manage Office 365 users & Hybrid Exchange Server Configuration
Ability to support and manage Skype for Business 2013 and newer
Ability to support, design, deploy, and manage OneDrive for Business and SharePoint Environments
Ability to support and manage IronPort ESA& Mimecast
Ability to support and manage Active Directory 2012 and newer
Ability to support and manage key services including but not limited to DNS, DHCP, File Services
Ability to support, design, manage, and deploy Azure Solutions and Services
Demonstrated knowledge of VMware(vCenter, ESXi, and Horizon View)
Demonstrated knowledge in the support of servers and operating systems Windows 2008–Windows 2012 R2and above
Understanding of Veeam or other Backup and Replication technologies
Understanding of networking (IP, DHCP, DNS, data center switching)
Understanding of enterprise storage systems
Working knowledge or Windows PowerShell scripting experience
Knowledge of Kaseya VSA a plus
Knowledge of Monitoring and Management Platforms a plus
10+ years in-depth experience maintaining and supporting technology solutions that utilize technical skills described above
10+ years in-depth experience supporting and troubleshooting a multi-server windows Domain network environment
Experience working directly with technical engineers and practice managers as well as Non technical end users
Handles escalations from Tier 1andTier 2teams.
Must be available onsite during normal business hours.
Must be available to be on-call for remote support escalations.
Follow standards. Update and provide documentation of current and new processes which
adhere to best practices
Document technical problems, resolutions, and processes for assigned tasks and projects
Follow policies and procedures for change and incident management
Relentless focus in delighting customers, treating colleagues regardless of position with utmost
Provide updates to all teams and track activity in company CRM solution.
Able to interact confidently with C-level executives at Client Site.
Organized, able to manage and complete multiple projects simultaneously
Detail Oriented, able to apply consistency throughout the work product
Self-Starter in addition to having the ability to work in the guidelines of given directions
Able to work with outside vendors to troubleshoot issues and tackle problems
Efficient, effective at producing required results in a short amount of time